Welcome to our support portal
Frequently Asked Questions
Where is HealX made?
What are the expected delivery times for orders?
Typically 3 days after order is placed.Read more
What products help with what symptoms?
Tru-Relief balm directly on the area of the pain and Heighten Soft Gels for general pain relief. Note that Xpress also works well to help with pain.
Xpress sublingual tablets and Tru-Relief healing balm
Both Xpress and Heighten should be effective in reducing sciatica if this is a condition caused by inflammation/muscle spasm in the lumbar area. In these cases, the CBD/hemp oil must be taken for at least 5 days at elevated doses to reduce the condition symptoms. Note that if this caused by a mechanical issue such as a bulging or ruptured disc, these treatments will not be as effective in reducing pain.
Sleep disorders and those with sleep issues
From our current customers, Heighten works best for assisting with sleep disorders. Take one heighten an hour before you wish to go to sleep.
CBD has been reported to normalize thyroid hormone secretion, meaning that for those with an underactive thyroid the thyroid is stimulated to release more hormone, and for over active, reported to decrease hormone secretion. We strongly recommend that the patient’s physician be consulted if using the product, in this case Xpress, to assist in thyroid homeostasis.
That is a tough one. We do not want to provide false hope here but there have been some patients that have responded using full spectrum hemp oil and the Rick Simpson protocol.Read more
What is the exact list of countries you’ve already shipped to with no problem and any countries you’ve had problems with?
Each country has specific rules and regulations that need to be followed to ship products. We have worked through permits and procedures to ship our products to Canada, Mexico, Italy, and are currently working on China and Australia. Australia has been quite challenging to work through the process.Read more
Are HealX products safe for not showing positive at RANDOM DRUG testing?
XPress sublingual tablets, designed specifically for anyone subject to drug testing, contain NO THC. HealX can share certificates of analysis for each step as well as the urinalysis results from a patient that was on a 4X dose of XPress for 30 days. Tru-Relief topical will also NOT cause a positive THC test. There is a chance of testing positive if you use any of the full spectrum products.Read more
Does HealX have a product that is safe for cats? Will there be a feline HealX product?
The XPress sublingual tablet cut in half will work but we are working on a feline product.Read more
What time of day is best to take any of the products?
You can take XPress and Yummies morning or night. Heighten and Golden may produce a sense of calming so may be best to take in the evening. Apply Tru-Relief any time as needed.Read more
How many products in the HealX brand?
Currently, there are 6, but as the brand develops others will be introduced.Read more
What makes your products have the highest bioavailability?
First, XPress is a sublingual delivery that provides 85-95% absorption into the body as long as the patient does not drink water for some time after taking. Absorption is calculated (similar to below) from compounds that have similar chemical profiles to CBD. We are confirming this by clinical studies in early 2019.
Second, for the Heighten soft gels, we add Kolliphor HS-15 which helps more of the CBD to be absorbed into the body through the intestine and protects against liver breakdown. This approach works because of the safe nature of HS-15 and that it demonstrated a 6-7 fold boost in BioA over molecules similar to CBD.Read more
What is in the berry flavor? Is it natural or synthetic?
What are the natural flavors?
All our natural flavors are fresh-squeezed fruit, and we have all the documentation.Read more
What is Kolliphor HS-15 and is it a GMO soy-based product?
Kolliphor HS-15 is a compound that helps to solubilize CBD and aids in increasing the bioavailability of cannabinoids, meaning how much is absorbed by the body. No it is not a soy-based product.Read more
Is the camphor natural or synthetic?
Are these the truly "natural flavors" or the natural flavors with artificial flavors in them? For the gummies [Yummies] and XPress?
Flavors are natural.Read more
In the 2nd FAQ for HealX, it asks about Bovine gelatin. I would not keep the mention of Kosher or Halal, unless it is Certified Kosher or Halal.....and will have that certification stamp in the containers. Bovine (cow) is not Kosher or Halal unless the proper slaughter process is followed for the animal used for that gelatin ingredient. Thoughts?
Completely agree here. The reason this question was brought up is why we have chosen the bovine gelatin as opposed to other capsule gelatin sources. We have consulted with both Kosher and Halal certification organizations to ensure that when and if we decide to work through certification that our processes and ingredients are suitable. At this point we make no claims regarding Kosher or Halal certifications.Read more
Can I give my pets the human grade products?